1. Legend

• AAK: Amber's Artisanal Knits

• PVB: Product Valuation Breakdown

• AAP: AAK Asking Price

• CVR: Cost-to-Value Ratio

• ICVR: Inverse Cost-to-Value Ratio

• MTO: Made-to-Order

• NMTO: Not Made-to-Order

2. Product Valuation Breakdown (PVB)

• The PVB is a comprehensive, standardized (customer- and location-independent) assessment and ultimate determination of an individual product's monetary value.

• PVB varies with every unique product and takes into account the costs and values of the following sectors: materials, labor, manufacturing overhead, taxes, shipping, handling, carrier insurance, and applicable fees.

• We do our best to meticulously and accurately calculate the PVB for each product. This ensures fair pricing and transparency for all of our valued customers.

3. AAK Asking Price (AAP)

• The AAP is the listed price for a product on Amber's Artisanal Knits.

• AAP for a given item is a number calculated using a proprietary algorithm. It applies a variable reduction factor to a product's PVB to arrive at its final asking price.

• AAP includes, considers, and accounts for all PVB sectors.

• Unless under extenuating circumstances as deemed acceptable by AAK, all AAPs are non-negotiable.

4. Cost-to-Value Ratio (CVR)

• The CVR is a normalized percentage of a product's AAP divided by its PVB.

• CVR varies with every unique product and is meant to aid in visualizing the cost savings when comparing AAP to PVB.

• CVR should be interpreted as the percentage you are paying with respect to the full value of the product.

• For example, a CVR of 75% means you are paying 75% of the product's full value as determined by the PVB.

• At AAK, CVR will always be less than 100%.

5. Inverse Cost-to-Value Ratio (ICVR)

• The ICVR for a product is simply 1 minus its CVR, to be interpreted as the percentage saved from a product's full value.

• ICVR will be the primary metric displayed on product pages, checkout pages, and order confirmations to inform our customers of their savings.

• We are actively working to ensure that every product page, checkout page, and order confirmation includes a detailed PVB and ICVR.

6. Processing and Fulfillment

• In-Stock Items (MTO or NMTO):
Orders ship within 1–2 business days.

• Out-of-Stock (NMTO):
Typically restocked within 1–2 weeks. You will receive an estimated restock date in your order confirmation email.

• Made-to-Order Items:
Processing time varies by complexity and current queue. We strive for a 2.5-week maximum fulfillment deadline from order acceptance to project completion. Made-to-order items are fulfilled in the order they are received and accepted. You will receive a detailed timeline, PVB, and ICVR in your order acceptance email.

7. Shipping and Delivery

• Shipping:
Delivery within 3–5 business days within the continental United States from the time a tracking number is provided. All items and orders include complimentary shipping and carrier insurance.

• Tracking:
All orders include tracking information sent via email and available in your user profile.

• Delivery:
Delivery times vary based on location and carrier. We strive to provide accurate estimates and timely updates.

8. Rates and Insurance

• Shipping Rates:
None. All orders include free standard shipping within the mainland United States.

• Handling Fees:
None. All orders include free handling within the mainland United States.

• Carrier Insurance:
Included with every order at no additional cost to you.

• Rate Changes:
In the unlikely event that our carrier incurs additional charges that directly affect you, or if our shipping policy changes, we will notify you immediately.

• Lost Orders:
In the unlikely event that our carrier misplaces your order, we will notify you immediately and begin issuing a refund using carrier insurance to your original payment method.

9. Returns and Exchanges

• IMPORTANT:
Return and exchange policies are subject to change! At this time, all custom and made-to-order items are final sale and cannot be returned or exchanged. All custom and made-to-order items include free repairs for the first 10 years from the original sale date.

• Returns:
We do everything in our power to ensure you love your purchase! That said, NMTO returns based on customer preference are not permitted. We hope you can understand this difficult decision.

• Exchanges:
Unless under extenuating circumstances as deemed acceptable by AAK, exchanges are permitted at the customer's expense.

• Guidance:
Please consider your eligibility before submitting a return or exchange request. Returns and exchanges follow the same approval process.

• Extenuating Circumstances:
Due to the nature of our industry and production methodology, AAK accepts NMTO returns or exchanges only under extenuating circumstances. Our manual production techniques represent a significant labor investment. As such, customers are required to submit a request that will be reviewed and assessed by AAK on a case-by-case basis.

• Determinations:
Determinations made for a given request are independent of and do not affect any determinations made with respect to other return requests. Historical determinations do not guarantee future determinations. AAK reserves the right to reject a return request if it deems the circumstances insufficient.

• Appeals:
If you disagree with a determination, you may submit exactly one appeal for further review.

10. How to Initiate a Return or Exchange

• Contact us at support@ambersartisanalknits.com with your order number.

• We'll review your request and respond with a determination within 1–2 business days.

• If approved, we will provide a return authorization and shipping instructions.

• Ship the item back to us within 30 days of receiving authorization.

• Refunds are processed within 5–7 business days of receiving the returned item.

11. Damaged or Defective Items

• AAK assumes absolutely no responsibility, liability, or accountability for damages incurred during shipping.

• However, if you receive a damaged or defective item, please contact us immediately with photos and we will work with you to arrange an appropriate and speedy remediation.

12. Contact Support